***** ASSISTED BY VODACOM PERSONNEL

The SMS warning me of the request for a TwinCall (a service I did not know existed) came as a complete shock at midnight on the night of 7th October when I also received a number of SMSs from FNB providing OTPs to confirm transactions to pay money through eWallet. I phoned the Vodacom Care Centre to cancel the TwinCall several times. On the third occasion I was informed that the TwinCall had first been authorised and only then finally cancelled.<br> <br> But it was too late