***** and weak service

Someone managed to open a ********** sim on my account. I found this out when I received texts that I am R5000 over on out of bundle rates.

They also managed to make this new account my primary account. So it ate all the data on my phone, too.

I had to phone customer service three times. The second time I phoned, I found out the first agent sent ref numbers to a number not on my account. Only the third agent actually really tried to help.

Now. Long stories. ID. Affidavit. In the meantime I cannot use cellular data on my phone. I cannot block that account myself.

This is pathetic. Utterly. When there was ***** in my Absa credit card, it took one call and one mail and done. Yet vodacom, who do to blame for this due to no ***** prevention mechanisms, just continues to inconvenience me.