SC
Sonja C

1 reviews | Active since Jul 2016

22 Jul 2016, 15:55

***** and theft without remorse

<p>Data contract ********** 654, Account NA055433<br /> <br />I have a contract (data) 2gig per month that's capped and limit loaded - meaning once the data is used up I cannot access the Internet. For 9 months this has been working exactly this way. Now a debit order went through R4267.91. This is ***** as I never changed my contract. Why would any sane person want to pay R2 plus per gig if I can just phone the call center and add a data bundle at a much redcuced sensible price. <br /> <br />Please contact me urgently, other wise I will be opening a cause of ***** at my local police station (I keep copies of my contract)<br /> <br />Oh and no one at Vodacom can give me any answer that makes sense - pure incompetence working at Vodacom and your call centers</p>

0
Replies (1)
Vodacom
Vodacom's reply23 Jul 2016, 04:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team