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Ferdie G

1 reviews | Active since May 2016

03 May 2016, 09:15

***** and Theft

My dad's contract simply got migrated from Smart S to Smart M without any written consent! Despite my rejection of the migration letter, the migration went ahead. Since then I have not been able to change it back to what is was. A service request was logged - ***, but nothing has happened. I now want the contract cancelled as Vodacom is in breach of their own terms and conditions and are violating several consumer rights in the process.

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Replies (3)
Vodacom
Vodacom's reply03 May 2016, 09:19
Official

Thank you making us aware of your complaint
 
Please note that a consultant will make contact with you in due course to assist with your query.
 
Regards
 
Consumer Website Team

Best regards,

FG
Ferdie G's update03 May 2016, 09:33
Reviewer Update
When will this happen as I have been trying to get this resolved for a week now!
FG
Ferdie G's update06 May 2016, 05:38
Reviewer Update
I received mails immediately after the complaint, and Dominic requested information, which I supp****. This was yesterday morning. Since then nothing has happened and despite another mail to Dominic, no further progress or communication has been received. This is the worst service I have ever had from Vodacom! What will it take to resolve the issue?