BS
Bernard S

1 reviews | Active since Oct 2013

17 Jul 2018, 09:53

***** and Theft

Stole R2300 out of my account for a "system error" and tell me it takes 7-14 days to reverse the payment, utterly unacceptable.

0
Replies (2)
Vodacom
Vodacom's reply17 Jul 2018, 10:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jul 2018, 11:36
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,