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Penny H

1 reviews | Active since Nov 2017

29 Nov 2017, 13:17

***** and theft

Vodacom has taken over R8000 out of my bank account incorrectly. This is due to ***** but they have still taken the money out of my bank account not just messed up the invoice. Now they are refusing to pay me back the money even though they admit there is ***** on their side and they know they have to refund me the money.

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2017, 14:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

PH
Penny H's update29 Nov 2017, 14:31
Reviewer Update
I am not happy with this. You have taken a lot of money out of my bank account incorrectly - knowing the transaction was ********** - and when I ask someone they tell me it will take two weeks to pay it back. That is nonsense. I have the beginning of the month coming up and other debit orders. I want the money paid back to me - which Vodacom agrees is owed to me - today. Quite honestly - you are *****ing from me now. You have taken nearly R10k from my bank account knowing you don't have a right to that money and now you expect me to wait weeks to get it back.