JP
Jason P

1 reviews | Active since Mar 2009

20 Feb 2015, 17:21

***** and No Network coverage in Linden

For 3 years I have been trying to get a response from Vodacom to solve a lack of network coverage on my property in Linden (ref 00NY-Y49P). Until a week ago, between my wife and I we held 12 Vodacom contracts. No resolution of the coverage issue to date, and 2 weeks ago 8 x 128G iPhone 6s were **********ly passed onto my accounts. Vodacom stopped 7 of these. The 8th has gone through and despite multiple phone calls, submission of police affidavit and my ID document- twice - I am now paying for this ********** upgrade on my account. Today I discovered my ***** case, lodged last week (ref: S3-8XM9P-PCIZ, phone number ***)) , had been cancelled! The process now must begin over. Zero accountability from Vodacom staff on every call I make. I have now cancelled 7 of my contracts but cannot cancel the 8th because of the ***** activity. This is not acceptable. I want coverage on my property and the ***** issue solved.

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Replies (1)
Vodacom
Vodacom's reply21 Feb 2015, 10:00
Official
Hello jpetzer,

Thank you for the posting.

The matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team