***** and No Assistance from Vodacom

R8000 of data was downloaded **********ly on my Vodacom account overnight. My normal Vodacom account per month in total (data and calls) does not exceed R600. When I was notified of this by Vodacom, I turned off all cellular data on my phone, but still another R2000 of data was downloaded. At R10000 my account was locked. I requested an investigation immediately and was assured that I would be contacted within 24 hours. I have phoned Vodacom several times a day for about a week since and nobody is able to assist me at all. Still nobody has contacted my in this regard. Nobody is able to give any feedback about the problem except to tell me that the investigation is pending. This is unacceptable service and I am still unable to use my phone. I request immediate investigation into the incident and that the problem be resolved immediately.