***** and lies

Looking at the past reviews they all seem to be 1star reviews, looks like the "heads" of vodacom don't care about customer satisfaction nor how they de***** innocent people. I had to cancel my contract in October spoke to code name EL_NAGIC001 at about 09:00am she said to me if I cancel my contract I won't be entitled to use my same number I have to reopen a new contract, and she suggested that I don't cancel. What total and utter bull**** is that. Firstly she asked why do I want to cancel, I can just open a new contract as I'm a good payer. I said thats not the point as I don't want to pay another R2000 and something a month especially now during the pandemic, she then said well if you cancel bear in mind you can't keep your same number when opening a new contract. As being the strong willed person I am, I said I won't allow being personally **** to and I will take this further to which she said go right ahead. She then only cancelled my two lines at 03:00pm that day, and did not cancel the other two lines. I was only informed of this a month later when I recieved another statement to pay more money. Now having said all of the above, what happens when other customer want to cancel, and the cancelation department de*****s them of the same lies. I would also like to know if the cancelation department do they get compensated for every contract they don't cancel?