***** AND INCOMPETANT PEOPE IN FINANCE AND CANCELLATION DEPARTMENT

Vodacom gave me the worse experience of my life thus far. I was firstly *****ed into a cellphone contract containing a laptop. After reporting this ***** it was confirmed that indeed I was mislead and returned the laptop. This was confirmed as received. The contract should have been cancelled (+/- R9000) but a second invoice was raised and checked by the manager and a debit order of R11077.08 was raised and taken of my bank account without any notification thereof. I have made numerous phone calls to try and explain that the R430.00 subscription of the returned laptop should be credited into my account. I can get no assistance and confirmation that the cancellation will be done correctly and the erroneous invoiced of R9000 cancelled and my vodacom account restored and my bank account rectified. HELP PLEASE MR CEO as I am in a financial distress as a result of *********** people working in the cancellation and finance department.