***** and ignorance by vodacom

There have been ********** accounts opened at vodacom on my husband name. What irritate the most is that before the account was finalized.my husband received an email informing him of the application and he called in to stop the process then we were told he should not worry its just an online scoring by vodacom urgent .we then decided to go to vodacom shop at value mart rustenburg to alert them since it did not sit well with us.we were requested to bring in an affidavit stating that he did not not make an application. He did axactely that. Now when we are still waiting for the mater to be resolved. Now another account is opened. Is it not negligence or what do we call this. Please can we have this resolved and have our money refunded please.