1 reviews | Active since Aug 2016
***** and ***** again
<p>Vodacom suspended my service without telling me due to '*****'. I have called their center for info and am get shoved of=ver to the store. They "help' me but do not submit their report so I get no reference number!! I call again and get told that the store should have helped me. No help at the next store. They cant help. I call again and so it goes. Bottom line is the I have no cellphone services for which I am paying. They dont care (it dosnt matter how many times I call or visit a store). I cannot make payments because the OTP cannot come to my phone. I am getting *****ed by a beurocracy that dosnt give a dam and is happy to discontinue services without somuch as a courtesy call or message. Ihave tried to call the ***** line but of corse there is no reply. So no I cannot drive around this new city without my cellphone GPS or make payments or stay in contact with anyone. I guess you are all very pleased with your service. In fact, I cannot even port my service over to MTN due to the '*****" What a *****! (Oh, and I cannot log this to the vodacom site becasue I cannot register and get confirmation sent to my phone!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
How are you going to contact me? My phone does not receive calls :) . I only get whatsapp calls when I am at home using wi-fi!!! It is a delightful situation. I just want it fixed. I did as the call center said and went to the store with my ID and proof of residence. Thy checked it and said they can do nothing. A little courtesy would have gone a long way if I had been told in the beginning.
How are you going to contact me? My phone does not receive calls :) . I only get whatsapp calls when I am at home using wi-fi!!! It is a delightful situation. I just want it fixed. I did as the call center said and went to the store with my ID and proof of residence. Thy checked it and said they can do nothing. A little courtesy would have gone a long way if I had been told in the beginning.
Customer team: You obviously do not care one little bit about your customers. Reply to the complaint and that is that. Goes no further. Thank you for no services for over a week! I hope you start to get the treatment you dish out. I will make a furrther report so that someone in your company may realise what service you give. Or maybe the whole place dosnt give a damn!
Customer team: You obviously do not care one little bit about your customers. Reply to the complaint and that is that. Goes no further. Thank you for no services for over a week! I hope you start to get the treatment you dish out. I will make a furrther report so that someone in your company may realise what service you give. Or maybe the whole place dosnt give a damn!