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Nico A
1 reviews | Active since Mar 2013
06 May 2021, 23:36
***** and False advertising
I had the worst experience with Vodacom Fibre, They advertise Promotions which is **** and **********, I signed up for a 24 month contract which states 3 Month's FREE Beginning of March And was installed, then end of April they Decucted a full amount for April and a prorata For March, I have escalated this with them and contacted Custumer care all sort of excuses and they already added another month on my account, I have been with vodacom for many years and this the worst experience I ever had, Quick to take your money but never sorts out if you have a issue,and they always say we will contact you and never comes back to you.
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Replies (1)Vodacom's replyOfficial
07 May 2021, 06:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 May 2021, 06:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
