***** AND FALSE ADVERTISING

On the 27 November 2017, i went on the Vodacom website and upgraded my current contract to one of the specials that were advertised, i received my confirmation email with my reference number . A week later i had still not received any feedback regarding my contract so i called the call centre. It was on the 2 December 2017 at around 10:30 am and spoke to a consultant, she confirmed all my details and asked which deal it was and confirmed the colour of the phone as well, she then read me all the terms and confirmation and then asked if i agree. i was told that i will be contacted for a delivery date. today is the 27 December 2017 and i had no response, so i called the call centre again and was told there was no record of it on my account but that there was a problem with that special and the supervisor will be contacting people who took the deal and it did not show on their account to confirm a day when they will re open that special for those particular people, i was then told to hold on and when the consultant came back he said that the they will not be able to give me that deal anymore and the previous consultant was on leave and i had to wait for her to come back in January for me to query it. IN THE MEANTIME I HAVE TO PAY FOR A FURTHER 2 MONTHS AT MY OLD CONTRACT RATE BECAUSE OF A SYSTEM FAULT OR BLATANT ***** AND FALSE ADVERTISING OF A SPECIAL THAT VODACOM HAD NO INTENTION OF HONOURING. COMPLETE LACK OF ANY ETHICAL BUSINESS PRACTICE. ABSOLUTELY PATHETIC.