***** and Disputes Department

EC-1ZZL-10EU0R

For the past 8 years there has been a monthly debit order going off my 68 year old mum's bank account which she recently identified as being a Vodacom contract which was **********ly taken on her name. We were requested by Vodacom to submit and Affidavit with annexures supporting this investigation.

Since May 2020, no Vodacom consultant or manager has given us any update relating to such case.

We constantly call and are told that a Manager will contact us but they fail to do so!

When I contacted Vodacom yesterday, a consultant by the name of Joy advises that this case was resolved on 14/8/2020 and Vodacom concluded that this was not a ********** account and that Vodacom awaits payment of arrears of R318. Hahahaha!!!!.....what a joke!!!

I asked Joy why weren't we updated and she advises that smses were sent to the "**********" cell number and to my cell number, however I have not received any sms. How could Vodacom use the ********** cell number to give a client an update!!!!

Please Vodacom.....wake up from slumber land!!!

Very disappointing service indeed!

Need this resolved immediately please.