***** and Dispute department and POOR service

I DONT EVEN HAVE AN ACCOUNT WITH VODACOM!!!!!!!

I have reported ***** to the ***** and dispute depart on the 17th of February after two debitorders went off my account. I have send the documentation through to them o the 17th of Feb and I haven't heard anything. Tonight I got the surprise that another debitorder went off (and double) after I have stop and reversed the first two at my bank. I have after 14 days of not hearing anything mailed the ***** department to find out what is happening to make sure that this would not occur again and NOTHING from their side. The same email the whole time. Someone will be in contact with you. Now I have to go to the bank again to reverse this debitorder (taking time off work) for something that could have been prevented. What they dont realise is that this has an impact on someones credit score and they dont care. I will be reversing this debitorder tomorrow and I want an answer regarding my case in 48hours time. You have had LONG enough to investigate who opened the ONLINE account and who collected the phone which was delivered to a hospital. Like really!!!!!