***** and bad service!!

<p>After a couple of disputes with Vodacom, and them escalating it and promising to call me back, they never did, I decided that I am going to move over to Cell C, just because of cheaper tarries, as well as lack of service from Vodacom.</p> <p>My number was successfully ported from Vodacom toe Cell C 10 November 2016. On 13 November I find out that there are 2 numbers on my account that I do not own, but with the same contract, and that my account is still active for some reason. I went to Vodacom Eikestad to find out what my settlement amount was and was told R2500 roughly.</p> <p>I then called accounts department and was told that the final settlement amount is roughly R2500, which I don't agree with cause they want me to pay for a full November, where these 2 random numbers have been using my contract for free, I feel I need only pay for the 10 days... I was once again told it has been escalated.</p> <p>On 7 December a debit order of R5436 roughly was debited from my account. Why that amount I still don't know. I call accounts on 8 December, and the lady tells me she can see my account is still active, and that I should reverse my debit order and call cancellations.</p> <p>I did exactly that and called them, and cancellations told me that they can also see the account is active with numbers that were never mine. She escalated the matter swell, once again to receive no call from Vodacom. From Friday we have been getting calls 6 times per day on average per day per phone from a Computer at Vodacom saying:" If you want to stay with the best network, please make a payment of R5436......" I got so annoyed I called Vodcom cancellations again.</p> <p>I am now on hold with the lady... been busy for 40 minutes so far... she just told me that my account was cancelled the 1st of December, and so was my wife and I's number... We have been using these numbers with Cell C for 3 weeks by the 1st of December!! To add to these lies... I was told on the 8th by 2 different people that my account is still active, and that there are 2 random numbers assigned to my contract!!</p> <p>Dishonest, and doesnt follow through to help with complaints. I previously complained that they charged me extra for data, even though my phone showed I had 2.2gb left for the month. I asked them to phone me in this regards... they send me an email with a bunch of numbers... when I phone back the lady says the system says the matter was resolved!!!! :-(</p> <p>I am furious at the lack of service, as well as incompetence of some of these people... Everyone says a different thing!! And to add insult... after being on and off hold for more than an hour, and still being on hold cause nothing was accomplished, the next thing I hear is: "We would like you to rate the level of service you received..."</p> <p> </p> <p>I will be out of country for 3 weeks from tomorrow so please reach me via email. </p>