***** and Bad Service!!

Vodacom commits ***** and think they can get away with it. They upgraded my contract on the 14th of April 2018 and continue to do whatever they like. I would like to say thank you to TK from Customer Care for his professionalism. Its a pity that Vodacom does not work together instead of against each other in their own departments. I finally get a call after 7 days from a Shameer. Then get a call from Christopher (new lines) to say that he is giving me a number for their accounts team and they must sort it out, as it will safe so much time. Then after all the security checks just to find out I am back at Customer Care and she can't help me, that I must get hold of upgrades dept to find out why this was never implemented. How can it take soooo long to sort something out??? This is absolutely radiculous!!