***** Allowed

I haven't been a Vodacom customer for around 10 years and from previous experiences as well as this one now, I honestly can't see myself doing business with Vodacom ever again!! To my surprise, I found a debit order on my account on 13/01/2021 for R569 from Vodacom. Immediately blocked and reversed the transaction with my bank and called Vodacom. So apparently someone called in with my details and took out a new contract on my name. To resolve this, I need to prove to Vodacom that this wasn't me requesting a new contract. Now I need to get an affidavit from the police station, give Vodacom 3 verified copies of my signature, verified copy of my ID as well as my bank statement showing the transaction. WHY??? There has obviously been ***** involved here and I'm extremely uncomfortable with giving Vodacom even more of my details!! Should Vodacom with all this "please note this call may be recorded" not have all the relevant details and prove to me that they are legally entitled to help themselves into my bank account??? Why am I expected to invest time, resources and money to fix their error/*****/whatever this is?? If it was a call in application, none of these documents exist, it was voice. I asked a very uncomfortable question to the agent, where is the RICA document for this application and the response was "oh, we don't do that for call in applications". How can this be legal? RICA is something that needs to be done legally every time for every customer, irrelevant of contract of prepaid application. Why is Vodacom not following the set rules? This is distressing, time consuming, frustrating and I feel violated to say the least! I required information about what happened, why it happened and what Vodacom is doing to correct this? This is the least of my expectations.