1 reviews | Active since Mar 2017
I received an email from Vodacom stating that 2 devices have been activated in my name. The only information given was that the contract was taken out at shop 2 vodacom???? How is this possible when I am at work. When seeing the email I immediately contacted the call centre to advise on the ********** activity. I advised that it was not me that took the contract out. The call centre agent showed no interest in assisting and this is the reason for this route! She advised that someone from ***** will contact me, But if that happens I will be amazed. It is unacceptable that I am now in a position fighting Vodacom to have this removed. I am not responsible for any payment to Vodacom and if any payment goes off my account or I am listed for no payment I will take this to ICASA, CPA and whoever else I need to, to ensure that this is resolved. I am expecting Vodacom to resolve this issue immediately and ensure that this is removed from my name with immediate effect. Any investigation should not involve me! I just want this removed.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience. Identity ***** is a thorn to any company and its customers.
We are liaising with our Forensics team for a resolution on this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience. Identity ***** is a thorn to any company and its customers.
We are liaising with our Forensics team for a resolution on this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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