***** Against Cellphone contract

I was able to upgrade my account early June 2017. I decided to wait untill the new iphone 8 was available before I upgraded my contract.

So at the end of November 2017 I walked into the Vodacom Store in Tygervalley only to find out that my contract was already upgraded and I apparently already gotten a new iphone 7. After some investigation from the staff at the store they provided me with the ID that was provided for the upgrade, as expected it was a false ID and not even my photo.

I posted a complaint on hellopeter and got a quick response. At that stage I already got hold of Vodacom's ***** department and got promised it will get sorted before the following Wednesday. That was 12 January 2018.

I got provided with the information of a consultant that was allegedly looking into the case for me, but after multiple attempts of contacting the consultant I had no luck of getting hold of him. This is a nightmare, because I am being forced to pay for an account that was upgraded under false documentation.