EM
Evelyn M
1 reviews | Active since May 2017
15 Oct 2021, 21:46
***** activity
Good day This is a case if ***** against vdoacom. A contracted was opened in my name **********ly with online orders. I saw 3 debit orders go through over a month and a ***** case was opened by them. They advised no debit order will come out.niw you debit 1198 from account. Kelly Phillips was handling and did not give me any update. Vodacom is conducting **********ly activity on people's accounts . You didn't even request for debit check for the debit order
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Vodacom's replyOfficial
16 Oct 2021, 13:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2021, 13:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
EM
Evelyn M's updateReviewer Update
17 Oct 2021, 06:49Good day
Ridiculous response as I have not received a call. This was found to be ***** a month ago as someone opened the contract under my name. Your company promised that it was blocked and no more debit orders would be taken. I actually need to report vodacom for consumer protection act as you did not request for a Debi check in order to debit the bank account. If you had done this then you would have known that it was *****. I need feedback immediately as I had to contact my bank to reverse. You need to pay me reversal costs. This so 4th time I am reversing a debit order
Ridiculous response as I have not received a call. This was found to be ***** a month ago as someone opened the contract under my name. Your company promised that it was blocked and no more debit orders would be taken. I actually need to report vodacom for consumer protection act as you did not request for a Debi check in order to debit the bank account. If you had done this then you would have known that it was *****. I need feedback immediately as I had to contact my bank to reverse. You need to pay me reversal costs. This so 4th time I am reversing a debit order
EM
Evelyn M's update17 Oct 2021, 06:49
Reviewer Update
Good day
Ridiculous response as I have not received a call. This was found to be ***** a month ago as someone opened the contract under my name. Your company promised that it was blocked and no more debit orders would be taken. I actually need to report vodacom for consumer protection act as you did not request for a Debi check in order to debit the bank account. If you had done this then you would have known that it was *****. I need feedback immediately as I had to contact my bank to reverse. You need to pay me reversal costs. This so 4th time I am reversing a debit order
Ridiculous response as I have not received a call. This was found to be ***** a month ago as someone opened the contract under my name. Your company promised that it was blocked and no more debit orders would be taken. I actually need to report vodacom for consumer protection act as you did not request for a Debi check in order to debit the bank account. If you had done this then you would have known that it was *****. I need feedback immediately as I had to contact my bank to reverse. You need to pay me reversal costs. This so 4th time I am reversing a debit order