***** activities at Vodacom

Vodacom open a contract on my behalf without my consent. I have been trying to cancel the contract for more than two years now. I spoke to one of their consultants he **** to me and told me that my contract is canceled but this morning I woke up to an sms that my contract is still active and they don't have any note in the system initiating a cancelation of the account. I logged a call with their ***** department, I have reference numbers but all this calls are not captured in the system.