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Nicolene N

1 reviews | Active since Apr 2019

21 Apr 2019, 21:52

***** accounts/bad service.

I have an on going issue with Vodacom customer service. Late 2017 I find out that they was a ***** account that was opened in my name at one of the Vodacom shops. I did everything I was advised to do within the same month. Guess what am still getting call and SMS notifications that I have to pay the Vodacom account am even listed as a bad payer due to an account that should have been stored by now. Am so tired of answering there calls and reporting myself to each of the call center agents that Dnt do there work. Vodacom should do something about there ***** department Cuz they are just too relaxed, this will end up costing them good business. At this point I am not happy about Vodacom as a whole and I would not advise anyone to use Vodacom. I need this fixed because am being affected badly most my credit history... I am really not happy Vodacom should do something about this or I will have to take matters higher because I can't live like this. I can't even improve my life as am now a bad payer no shop wants to deal with me. Why give me a Ref number if you will not even Slovenia my issues. Vodacom it's time you start putting customer service 1st. And not just making money and caring less.

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Replies (3)
Vodacom
Vodacom's reply22 Apr 2019, 07:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Apr 2019, 11:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom
Vodacom's reply21 Jun 2019, 15:23
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
RegardsVodacom Consumer Website Team