***** ACCOUNT UNDER MY NAME

I had a data contract which was **********ly upgraded to a call contract.( someone upgraded my data contract without me knowing, and took a galaxy note 4). This happened on the 31st of Dec 2014. I became aware in January 2015 and reported this to Vodacom immediately.<br> Vodacom investigated the matter and found out that indeed it was a ***** case. My bill on this contract was sitting at R5 700.00 of which Vodacom accounts needed to clear. They only cleared half of this amount and I have been calling them since February 2015 to try and resolve this.<br> It is now May and the issue is still not resolved.<br> I have spent so much money on phone trying to resolve this issue. This has resulted in my other two call contracts which I have with them to be suspended. <br> I am so sick and tired of this matter I really can't take it anymore. Since January, it is now May and the issue is still not resolved.<br> Every time I phone I have to state my case from scratch as I either can't get hold of the person who was helping me before. The people from accounts department are Farida and last spoke to Masebati.<br> Very very annoyed customer.<br>