***** account no response vodacom

A ********** account has been opened on my ID at vodacom. Its been almost 2 and half months and i have phoned various times, i have sent emails as advised by call centre agents, i have gone to vodacom store and i have done affidavit at police station and sent to Vodacom still no response from them no feedback or follow up from their side. I am so frustrated and stressed about the situation and Vodacom just nowhere.