***** account

Vodacom is full nonsense and disgrace. Someone took a contract at Vodacom using my name and my account was debited with R388,66 on the 23 of June, I don't have any contract with vodacom. I contacted Vodacom immediately to request them to cancel the contract and I was asked to send email with affidavit, ID copy and my signatures and told me that it will take 14 working days to solve the problem but until today nothing has been done. They debited my account again on the 1st of August with amount of R2302,52 and contacted them again to date nothing has been done. My frustration is that they don't take me serious and the ********* is roaming around, vodacom did not want to provide me with the information of the person who took the contract even the number, they told me about popi act while someone took a contract with them without realizing the popi act. I want vodacom to reverse my money because when I contacted the bank I was told that they will charge me for the reversal because I had an agreement with vodacom. This is pathetic to deal with people who have no regard to my request but keep on debiting my account. I'm so frustrated about this whole situation with vodacom.