bH
bongani H

1 reviews | Active since Jun 2011

01 Dec 2016, 10:44

***** account- Close account

<p>I ave never own an account with Vodacom contract.I have contacted everyone at Vodacom and everyone putting on hold.I had a discussion with Zolile a SME at Vodacom and he promise to provide me with the proof of account being closed and per our discussion on the 30th of November 2016.Vodacom has register my name at credit bureau and I have submitted Affidavit to them already.Right now I have spoken to Lubabalo who was not understanding the reason for my call.I am frustrated with the behavior of Vodacom *********** operations that lead the customers to credit beruea with evidence that people has app**** or not their contract.ID number 810 ********** 083 Number: ********** 657.</p> <p>I have been calling this people for days now.Kindly remove my name from credit bureau and provide me with the proof of account being closed and removed from credit bureau.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Dec 2016, 12:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

bH
bongani H's update01 Dec 2016, 13:04
Reviewer Update

Thank you for your hasten response.

The query I had, is been resolved.

much appreciated for the respond and Zolile for keeping his promise.