***** account and poor service

Since March 2017 I have ***** account on my name at vodacom and since then I've been sending them I'd and affidavit copy through email and the respond I get from vodacom is different people calling saying the document are not received and that I must send the document to their personal email and the will forward the document to ***** dispute,today is 28 December since March and this ***** is still there with no progress,twice as from 06 December I send the documents to ********** and they respond through email with the refference no but to my suprise the lady called me today by the name of seabela ntswaki saying they haven't received the documents I gave her the reference number to check she say it doesn't went through,what's wrong with you vodacom I'm tired of this case and I want it to be over so that I proceed with my life without your lawyer and your people calling me for my affidavit and I'd copy ,I'm no longer feeling safe because there are so many people who want me to email them my I'd and affidavit copy,I hope this time this case is gonna be solved I'm tired of you vodacom and your people