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sinazo Y

1 reviews | Active since May 2016

20 May 2016, 06:57

***** account

<p>Vodacom debited money on my account, when I went to the store they told I had opened a contract account with them in November 2015 but they cannot pick up in which store the account was opened. I told them i never opened any contract with them its ***** because there was a lady that was arrested in Johannesburg shopping at Edgars using a **** identity of mine. They told me they will investigate the matter. As they continued debiting money on my account i went to the store again to ask them to stop the debits they told me the matter was resolved as I already had changed my bank acccount. As months went by I kept on getting letters showing how much i owe Vodacom but when I go to the store they told me to contact their head office as I did, they told me the matter was resolve as of now I am blacklisted so I do not know how to handle this matter anymore because Vodacom has obviously not resolved the matter.</p>

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Replies (1)
Vodacom
Vodacom's reply20 May 2016, 12:19
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,