***** account

Good Day am very unhappy with the service i got from Vodacom its been almost half a year now going up and down with them.I lost my id last year in april reported the lost id with our south african police i was then given affidavit for that in January i then received a call from vodacom collection department about a contract phone i took from them in September explained to the lady that i lost my id last year she then advised me to go to one of their stores and report the matter i will be advised on what to do i went to one in centurion mall i was advised that i need to go to the police station do affidavit stating that i never took any contract phone with them attach it with my affidavit i did when i lost my id together with the copy of the new id card i have indeed i did so the next day i took the documents back i was then given an email address to sent my documents to so it can be easy for me to communicate with the guys there i did that and i was advised it takes about 7 working days and they will be in contact with me that didn't happen instead i got a call me and my mom from the collection guys about my outstanding account according to them explained myself again to them end of February i went to the store to find out if the issue has been resort to my surprise i was told the ***** department never got my documents i asked how when i got an email from Lerato saying they will be in contact with me in 7/14 working days in a nutshell i had to bring the documents to them for them to do the case i did that and was promised they will keep me updated about the case but that wasn't like that i had to call every day and ask how far is the case but no-one was giving something positive. on the 13th April i decided to go to vodaWorld in Midrand personally spoke to a Manager by the name Pulenkie Mpshe told her everything lucky i had all my documents with me she apologized for the delay and said she will log a case again actually ask one of the consultants to assist with that Tsakani Shilenge and gave me the store number and promised to be in touch with me about the case but even to this day none of them has ever called me i called 2 weeks back to speak to pulenkie was told she was busy but she will call me before end of business day but nothing.... i honestly want my name to be cleared thats all i cant even do anything because of this m not happy at all