ER
Esethu R
1 reviews | Active since Apr 2018
10 Apr 2018, 14:03
***** Account
Hi
I logged a inquiry with Vocadcom after finding that a ********** account had been opened with them using my ****** ID. This was more than a month ago and I was advised that it would take about 6 weeks for the ***** department to return any feedback to me. It has been more than 6 weeks and I have yet to receive the said feedback.
I went to one of your stores on Protea Glen Ext 11 and the representatives at that store all seem to have a Laissez-faire attitude towards my query.
Either someone at Vodacom ***** department is not doing their job, is not dragging their sweet time doing their job or there is NO ONE who works in that ***** department.
Please can I have feedback, PLEASE!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Apr 2018, 14:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2018, 14:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 May 2018, 11:50Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,
Vodacom's reply16 May 2018, 11:50
Official
Good day,
Feedback has been provided.
Regards,
Renzo Maart
Best regards,