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BK
Baphethuxolo K

1 reviews | Active since Jun 2011

26 Jul 2017, 12:23

***** account

<p>An unauthorised account was opened in my name during October -November 2016.</p> <p>I already submitted a ln affidavit to their forensics dept, I didn't get any response. But I have now notice on my credit record for such nonsense. </p> <p>I have tried calling their call centres and not winning. Last cause is this medium. </p> <p> </p> <p>I have a new affidavit stating that I do not have any account with vodacom. It's ridiculous that they open accounts and don't even verify the details or follow up. </p>

0
Replies (5)
Vodacom
Vodacom's reply26 Jul 2017, 13:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

BK
Baphethuxolo K's update26 Jul 2017, 16:19
Reviewer Update

I eventually got through to call centre,

They inform me that the solution has been resolved, unfortunately the agent could not forward me this in writing.

I want the confirmation that this issue has been closed ad finalised.

Reference number ERM **********

BK
Baphethuxolo K's update10 Aug 2017, 10:58
Reviewer Update

I have been calling your call centre's on a daily basis and still not receiving my request in writing.

BK
Baphethuxolo K's update15 Aug 2017, 11:29
Reviewer Update
I still have not had any response/'s.
Vodacom
Vodacom's reply16 Aug 2017, 14:03
Official

Good day,

As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,