SN
Sihle N

1 reviews | Active since Apr 2013

06 Apr 2017, 09:01

***** account

<p>I have raised a query with Vodacom that the 2 contracts that they claim I have were not authorised by me and was not aware of them till recently, I was requested to send through some documents via email multiple email addresses but it's almost 2 months later and my case is still not resolved. This affects my credit profile negatively as I'm not responsible for these contracts and it's only fair for Vodacom to see this through and cancel them.</p>

0
Replies (1)
Vodacom
Vodacom's reply06 Apr 2017, 09:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,