1 reviews | Active since Nov 2016

03 Nov 2016, 12:13

*****? according to legal

<p>I had three lines with vodacom, of which all three were closed in march due to arrears. the larger line R500 was also correctly cancelled as april was the 2year contract end. the oner line R200 reached its official cancel date in August but as pointed out above it was closed so no data could ever have run through it. the 3rd line is due to cancel next august. also R230. </p> <p> </p> <p>so here is my issue, my arrears in April was R2000. the lines were all deleted from the systme thus i could only ever be paying for the outstanding cost of the phones? In August I recieved a bill of R8600 ????? for three dead lines..... already i know this to be incorrect!! and have tried multiple times to resolve it with vodacom but unfortuanely either on purpose or due to bad staff nothing has been done. </p> <p> </p> <p>so here is the *****, of which i am being advised to lay a case at the Randburg Saps, i opened my accounts with my FNB account also i cancelled those debit orders to pay it monthly via cash or eft.</p> <p>Now for the last 3 MONTHS VODACOM HAS SOMEHOW BEEN DEBITING MY STANDARDBANK ACCOUNT? TO AN AMOUNT OF R790 PER MONTH. </p> <p> </p> <p>so there is definetely no authorization for this and is straight *****. </p> <p> </p> <p>vodacom what the hell??????????</p> <p> </p> <p>i suggest sort this out or expect legal... </p> <p>this post will be uploaded to faceebook and Daily sun newsapapers </p> <p> </p> <p>also i have names like Roshida who deals with this and has not sorted or responded at all..... </p>

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Replies (1)
Vodacom
Vodacom's reply03 Nov 2016, 14:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team