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I am writing this to find someone who can help me. I have been struggling for the past 5 months with no luck with Vodacom. My phone which is not on contract was blacklisted by Vodacom because I owed 400 rands. I then paid and have always now paid in advance since but my phone which is not on contract by the way is still blacklisted . I went to Vodacom two weeks back on a Friday and they said they have requested for it to be reversed , should be fine in 24 hours by Saturday. I waited again 5 days I called with no luck until someone answered on Friday the 28th who also said they requested my phone should be fine in 24 hours on Saturday. I called again on Friday the 4th and still dame thing have to wait 24 hours my phone should be fine . No luck again. Today I called to a point where I was on the phone for more than 60 minutes and was told my query has been escalated.

I actually don’t know anything more to do. No one can help me and I seem to just be lying for data for a line that I can’t use and I can’t really just throw away a phone coz I spend a lot of money buying it. I wish someone at Vodacom can do their work .