TW
Tersia W
1 reviews | Active since Jul 2020
28 Jul 2020, 14:09
*****!!!!
I have been ****med by your ********* agents. I never ever agrees to Vaps Hero 60 and was told it comes at no charge. What the hell is going on with your company. *****ing from people during this hard time! Then your useless social media team says I must go into a store to sort out cause they can’t confirm me. You sure as hell had all my details when you **********ly signed me up and charged me R54 and R69. I will now cancel my debit orders for all my lines. You ALWAYS make it the customers problem. Can no one pick up a frikken phone and sort stuff out?
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Vodacom's replyOfficial
28 Jul 2020, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TW
Tersia W's updateReviewer Update
28 Jul 2020, 14:53This was a direct telephone call so your agents are directly responsible for this. But I guess it is your usual copy and paste responses.
TW
Tersia W's update28 Jul 2020, 14:53
Reviewer Update
This was a direct telephone call so your agents are directly responsible for this. But I guess it is your usual copy and paste responses.