LB
Leonie B
1 reviews | Active since Apr 2019
16 Nov 2020, 10:53
*****
I bought 20gb data bundle on 13/11. The money was taken from my account but no data was loaded. After many calls they said it would be loaded in 24 hours. I phoned Vodacom again this morning and according to the call center, there was no queries logged for the cell number. Vodacom takes your money but they don't give you your data.
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Vodacom's replyOfficial
16 Nov 2020, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LB
Leonie B's updateReviewer Update
16 Nov 2020, 12:10This is a standard response and you don't get any phone call from Vodacom
LB
Leonie B's update16 Nov 2020, 12:10
Reviewer Update
This is a standard response and you don't get any phone call from Vodacom