*****

I have been a Vodacom customer for more than 20 years and never fail to pay my account. 3 months ago an extra amount went of my account to find out that an extra line was opened with my ID for an i phone and apple watch via vodacom call center. I followed the ***** departments instructions to red flag the number with no outcome after 90 days. Acvounts departments could also not resolve the issue even though all departments can see its a red flagged number. This led to MY own number to be blocked due to Vodacom not following through with customer service prosedure. This is a huge inconvenience and I am also very dissapointed in their service. POPI Act and account security DID NOT serve its purpose.