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Item: Vodacom
Rating: 1
Author: Percival S

I reported last year October of a new line on my profile. Something I didnt signed for. Iphone 11 plus. They escalated the problem to the ***** department and November cancelled my debit order. Now the new contract is added to my existence as one balance or one installment. I cannot pay my actual acc because of this. My line has been cut and no one comes back to me to clear the ***** off my acc. Emails does not work anymore with vodacom. I have only one data contract with vodacom. ***

Helpful (0)

Replies (3)

Vodacom's replyOfficial

31 Jan 2022, 12:04

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply31 Jan 2022, 12:04

Official

Percival S's updateReviewer Update

31 Jan 2022, 14:36

And so I am waiting. ***
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Percival S's update31 Jan 2022, 14:36

Reviewer Update

And so I am waiting. ***
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Percival S's updateReviewer Update

02 Feb 2022, 20:50

Good day. I do not know why I must do this again. I already reported the matter and the followed due process.
You have the reference number so my documents are attached and received.
Please contact Zevenwacht branch for the email with supporting documents.
You probably lost it.

Percival S's update02 Feb 2022, 20:50

Reviewer Update