BW
Bianca W
1 reviews | Active since May 2019
01 Apr 2021, 13:57
*****
We have been trying to cancel two contracts for more than 8 months now. We get sent from pillar to post, they then upgrade us without asking, or just extend the contract.
We stopped debit orders at the bank only for them to find a way to deduct it again. Best of all we received cancellation sms'ses and mails only to find they just deduct the money and continue with the contract. THIS IS *****!!
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Replies (1)Vodacom's replyOfficial
02 Apr 2021, 06:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2021, 06:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
