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I have reported that my contract was upgraded **********ly in October 2014. It was only in February 2015 that signs of hope were showing ,when Donna phoned and asked for my documents. I submitted them however till this day my account is being deducted and my name has a judgement against it. I further emailed Donna regarding the matter, she shifted the responsibility and asked me to call switch board on ***. I phoned switch board at 13h00 on 16/03/2015. The lady kept transferring me to a number that rings with no answer. I find this unacceptable especially that Vodacom mobile phone service provider however their phones ring unanswered as if its Telkom. All I want is for the matter to arrested as well as culprit, how difficult can it be to trace a device that is registered on their network? Further more I want my money refunded and my name cleared