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I had noted in my credit report that i have an active contract with Vodacom. I called Vodacom Call Centre on the 29 January 2015 to report that this account is **********, i was advised to provide and Affidavit, ID Copy and Bank statement. I did fax to the number ***as advised, i also had to write the Reference Number i was provided with on the documents. Reference Number from Vodacom is S3-8U87X-X62F, i was told it will take at least 14 days to get a response and to date i am still awaiting feedback from Vodacom. No one has ever bothered to respond to me. ***** it's a serious case but the way in which Vodacom is handling this is very disappointing, I have also noted that this account is also severely affecting my credit scoring and VODACOM is just being useless in this matter. I have made several follows i keep on being told consultants will come back to me within 24 hours. Vodacom what you doing is a serious problem PLEASE ADDRESS MY ENQUIRY as soon as possible. I have this reference number S3-8Z419-94OD9 in which i also told service coordinator will call within 24hours, also i used the chat service with reference number 0019aAFHDTGKFM7, i am still awaiting feedback.