AW
Adam W

1 reviews | Active since Sept 2015

01 Mar 2023, 13:19

*****

Old Vodacom data contract. Good day, I am Mrs. M Willemse,

Vodacom MBD [011] *** send me a SMS, stated that I must make an immediate payment of R423 on account NM*** to avoid further legal action (***), this account was stopped plus minus 6 years ago. According to them it is cancellation fees. Money was paid 27/02/2023 then I was told at Vodacom jacaranda to cancel the contract at *** after 24 hours. Cancellations told me that I cannot cancel because the contract was upgraded in November 2022 and the contract only ends in 2024. Then again, no contract was signed and no deductions since this account was stopped plus minus 6 years ago. Neither me nor my husband did any upgrade on this specific account. Because I'm with MTN. No contract signed and no deductions.

I ask for a cell number or any names on this account and was denied. In my opinion, someone is busy with *****. I thank you. Mrs. Willemse *** ***

0
Replies (2)
Vodacom
Vodacom's reply01 Mar 2023, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
AW
Adam W's update02 Mar 2023, 08:42
Reviewer Update
Thank you