*****

On 25.01.2015 I went to vodacom to cancel a contract which is data only for my tablet only to find out that it was **********ly upgraded on 15.12.2014. I was told to do an affidavit and fax details through to them which I did on the 28th. After numerous follow up calls being told its being dealt with I find out on the 26th Feb that it hadnt even been sent to the ***** department!! To my dismay I find that a ********** copy of my ID was made and the order was done online. It has take a month to find this out! 1. why dont you check the id and photo when you receive the paperwork as u have a copy on file 2. how can an online transaction be done with out a pin? I find this very poor service on vodacoms part and ***** should be taken as a SERIOUS matter and not lie in someones inbox for a month!!!! Your staff clearly needs some serious addressing. UNACCEPTABLE business practice.