*****: 3 PHONE UPGRADES USING MY ACCOUNT *** WITHOUT MY KNOWLEDGE

Vodacom has been nothing but pain to me!! I reported a ***** on the 01/11/2017 to ***** department (IPhone & Huawei), I was required to send affidavit and other supporting doc which I did. I have asked Vodacom to stop debiting while they are investigating so that I can only pay my monthly premium by hand. I have not heard anything about the investigation since then only email and calls telling me that I owe money to Vodacom which I wont pay because is for those phones that I bought using my account. On those documents I have send, I attached RAM Delivery email with addresses of those people that used by account so that it can be easy to track the deliveries but nothing has been done by Vodacom. I haven't got any updates about the investigation and any response on my email since however Today I get THE SHOCK OF MY LIFE because another upgrade confirmation is sent to me, where someone has done an upgrade(Samsung S8), the funny thing is that one the confirmation the delivery address is different from my email!! ARE YOU TELLING ME THAT VODACOM DOES NOT HAVE MY ADDRESS ?? AFTER I HAVE BEEN A CLIENT FOR SO LONG!! I want to know from Vodacom what quality checks did you do to ensure that the person was me? and how did you agree to upgrade someone without my identity documents - this was the case with the first two phones - DOES IT EVEN MAKE SENSE TO VODACOM THAT IN A SPACE OF LESS THAN TWO MONTHS I CAN TAKE 3 VERY EXPENSIVE PHONES!!!! THIS IS AN INSIDE JOB AND VODACOM BETTER INVISTIGATE THIS ISSUE BECAUSE MY CREDIT PROFILE IS ON THE LINE! How many upgrades before Vodacom takes charge on this issue? how many times must I use my airtime calling Vodacom talking to consultants whom have no authority to resolve this issue? How many emails must I write for you Vodacom to resolve this issue? This thing is starting to reflect badly on my credit profile. The headaches and the admin!! Maybe I should just open a case against Vodacom because clearly these people who are doing this upgrades are Vodacom employees whom have access to my details.

NOW I AM SICK OF THIS ISSUE AND ITS RUINING MY DECEMBER HOLIDAYS - I WILL THEREFORE TAKE IT TO EVERY SOCIAL MEDIA PLATFORM EVEN TO THE POLICE AND LAWAYERS IF I HAVE TO !!!!