*****

So I have always had a internet / fiber subscription with Afrihost. Moved from premises A to B in February 2021 but requested the fiber move in December of 2020 and notified Afrihost about the dates at that time already so not to loose connection. Moved into premises B after it being vacant for more than 5 months only to discover after vumatel did a brand new installation as well as a brand new ONT / fiber box Vodacom has the line locked. So Afrihost can’t add my package to the newly installed line of a home I now own because Vodacom won’t release the line. Their excuse the one that opened the fiber contract at that property must cancel it. Hello I don’t know who that is I am the new owner, you holding onto a line that I can clearly prove is locked to my address and that is just wrong. Was just i informed by you’re agents sorry we can’t help you. I think that is ***** / theft from your side to allow someone to use my address even though I informed you about it .