*****

this is worse service I have ever received in the 14years that I have been a client with Vodacom. firstly I was incorrectly informed about a product. I received a call in September to inform that since I am a VIP customer, Vodacom has offered to reduce my monthly premium, not informing that there will be a new contract. The very next day a 20gb sim was delivered and then I was informed that a new contract was opened. i then called the same evening was informed that a new contract was opened .the very next day of receiving the sim, I called in and cancelled. I was then billed an amount of R478.00. I have been liaising with Vodacom since 30/09/2019 and informed Vodacom that the money was to be deposited back into my standard bank account and not offset it against my monthly billing. I have made numerous calls , today I was informed that the money was offset against my new billing. I spoke to Cedric on ref no: *** who advised me that he has now escalated this to the billing department and it will take 48hours. The several agents that I spoke to assured me that the money will be deposited back into my account, it will 1st reflect on my statement then it will be deposited into my account, Today I was told that it cannot be deposited. I WANT VODACOM TO DEPOST THE MONEY BACK. as I did not authorize the new contract nor authorize Vodacom to debit my account. I require feedback in less than 24hours.