pT
patsy T
1 reviews | Active since Dec 2016
18 Dec 2020, 04:40
*****
What a terrible experience. Took n new vodacom contact over the phone. Received my phone on 15 December. Lady confirmed that first debit order will be end of January 2021. And guess what last night 12h00 a debit order went off. Really check your phone calls as you know all calls are recorded. I want an urgent explanation who gave vodacom permission to take money from my bank on 18 December 2020. That is *****. If this is not sorted out I will not stop and go to media and any other platform to tell what vodacom is doing. What they say and what they do is 2 different things.
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Vodacom's replyOfficial
18 Dec 2020, 06:44Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply18 Dec 2020, 06:44
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team