bK
beronique K
1 reviews | Active since Jul 2018
10 Dec 2019, 13:33
*****
sim *****, i called the help line to cancel a sim swap which i never app**** for and was told yo go to a branch to do the cancellation, i am 3 hours away from the branch and someone is trying to access my number **********ly, my bank accounts can be hacked or access but vodacom cant help
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Replies (2)
Vodacom's replyOfficial
10 Dec 2019, 14:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 14:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
bK
beronique K's updateReviewer Update
14 Dec 2019, 08:16I did contact that number but was told to go to a branch to stop the sim swap which I was no where close to a branch, a sim swap was done at one of vodacom stores I dont know how its possible for a sim swap to be done without me being there to answer all security questions, that negligence of that store caused me so much stress as my accounts could have been hacked or my cellphone banking, and no one at your call center could assist me.
bK
beronique K's update14 Dec 2019, 08:16
Reviewer Update
I did contact that number but was told to go to a branch to stop the sim swap which I was no where close to a branch, a sim swap was done at one of vodacom stores I dont know how its possible for a sim swap to be done without me being there to answer all security questions, that negligence of that store caused me so much stress as my accounts could have been hacked or my cellphone banking, and no one at your call center could assist me.